Question 1

What is an RFQ and how do I submit one?

Accepted Answer

An RFQ (Request for Quote) is your sourcing brief. Use our Start RFQ flow to share product details, target price, quantity, and delivery location. A sourcing rep typically responds within 1–3 business days.

Question 2

Which countries do you source from?

Accepted Answer

China, India, Mexico, Vietnam, Turkey, the United States, and select Middle East and EU suppliers.

Question 3

Is there a minimum order quantity (MOQ)?

Accepted Answer

MOQ depends on the supplier and product category. Many factories accept 100–500 units for stock items and 500–2,000 for custom or private-label runs.

Question 4

Can I get product samples before placing a bulk order?

Accepted Answer

Yes. We coordinate paid samples so you can validate quality, packaging, and branding before production. Sample cost is often credited toward your bulk order.

Question 5

Do you handle quality control and factory inspections?

Accepted Answer

Yes. We arrange pre-production, during-production, and pre-shipment inspections through trusted third-party QC partners.

Question 6

How does shipping and freight work?

Accepted Answer

We quote door-to-door landed cost. Sea, air, and express options are available; for the US, we handle customs clearance and last-mile delivery.

Question 7

Do you offer private label and custom branding?

Accepted Answer

Yes. We coordinate logo printing, custom packaging, inserts, and barcode labeling for retail, e-commerce, TV commerce, and DTC brands.

Question 8

How are payments handled?

Accepted Answer

Standard terms are a 30% deposit to start production and 70% before shipment. We support wire transfer, credit card, and trade-finance options for qualified accounts.

Question 9

How long does sourcing typically take?

Accepted Answer

Stock products 2–4 weeks, custom/private label 6–10 weeks, complex tooling 10–16 weeks.

Question 10

Who can I contact for help?

Accepted Answer

Open a ticket on our Support page (sign-in required) or email us at info@swiftgloballlc.com.

Frequently asked questions

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